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AlpineQuest FAQ


What are the differences between both versions?

AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version.

All differences are listed here.


I have just purchased the application on the Play Store, but the download doesn't start or fails

This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact the Google Play support.


I have a new device, can I install the complete version without paying again?

Yes.

If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application, click on the top/left menu, select “My Apps & Games” and all your purchased applications will be listed in the “Library” tab.

If you have purchased the application on our website using PayPal, install and activate the application as explained here (skip the payment step).


I want to re-install the complete version on my device but the Play Store ask me to pay again

Be sure that:

  • You have purchased the application on the Play Store and not on our website using PayPal;
  • You are using the same Google account you used when you purchased the application;
  • You didn't cancel your order, asked for a refund or received an automated refund.

If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status.


Is is possible to transfer the application from one Google account to another

Unfortunately not. Google doesn't allow it yet.


When trying to purchase the application, I'm getting the message "Not available in your country"

It means you're currently located in a country where the Play Store doesn't offer paid application.

You must either use a VPN or purchase the application using PayPal.


I have purchased the application but I cannot activate it

If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore.

If you have purchased the application on our website with PayPal, you must activate it.

  • If the activation dialog shows “Locked by another device”, it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;
  • If the activation dialog shows “No network”, it means that you are currently not connected to the Internet. Internet is required when activating the application;
  • If the activation dialog shows “Unregistered”, it means that your activation email is not recognized. Contact us by email for more details including your purchase details.

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