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en:help:faq [2019/12/16 10:40]
alpinequest [I have a new device, how can I reuse all the data I have on my old device?]
en:help:faq [2020/07/24 09:50] (current)
alpinequest
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 ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails ===== ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails =====
  
-This is Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].+This is an issue in the Google Play application ​and unfortunately there is nothing we can do. You just need to wait some time and the download will start. ​Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused. 
 + 
 +If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].
  
 \\ \\
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   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.
  
 +\\
 +
 +===== When is the application making sounds? =====
 +
 +The application does not make sounds unless you specifically request it by using one of those features:
 +  * Record a track, with the setting ''"​**Warn me if the GPS signal is lost or too weak**"''​. See setting {{:​icon_02.png?​nolink}} [[en:​help:​v2:​tracker#​the_track_recorder_settings|here]];​
 +  * Follow a path, with the option ''"​**Warn me if I go more than...**"''​. See option {{:​icon_07.png?​nolink}} [[en:​help:​v2:​landmarks:​follow-path#​how_to_follow_a_path|here]];​
 +  * Use proximity alerts. See [[en:​help:​v2:​landmarks:​proximity-alerts|here]].
 +
 +\\
 +
 +===== How to backup my data? =====
 +
 +The application saves all its data by default in its application folder. You can find how to [[en:​help:​v2:​settings:​storage#​how_to_locate_the_application_folder|locate this folder as explained here]].
 +
 +In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''"​**/​landmarks/​**"''​ folder that contains all your placemarks).
 +
 +Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable.
 +
 +You'll be able to restore it whenever you need, for example if you have a new device.
 +
 +\\
 +
 +===== Is it possible to automatically synchronize my data on the Cloud? =====
 +
 +Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en:​help:​v2:​settings:​storage|Here is a description on all folders that are used by the application]]. Most likely, you'll want to synchronize the ''"​**/​landmarks/​**"''​ folder which is the default folder for all the placemarks you've created (waypoints, tracks, routes, areas).
 +
 +{{:​icon_help.png?​nolink}} Please note that "​synchronizing"​ does not mean "​backuping"​. If you delete some items on your device, they will also be deleted on your Cloud after a sync.
 +
 +Here are some example of applications you can use (we are not related to any of them):
 +  * Multi-protocols:​ [[https://​play.google.com/​store/​apps/​details?​id=com.nutomic.syncthingandroid|Syncthing]] (open-source),​ [[https://​play.google.com/​store/​apps/​details?​id=com.github.catfriend1.syncthingandroid|Syncthing-Fork]] (open-source),​ [[https://​play.google.com/​store/​apps/​details?​id=dk.tacit.android.foldersync.lite|FolderSync]];​
 +  * Google Drive: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.drivesync|Autosync for Google Drive]];
 +  * Dropbox: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.dropsync|Dropsync]];​
 +  * OneDrive: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.onesyncv2|OneSync]];​
 +  * Yandex: [[https://​play.google.com/​store/​apps/​details?​id=ru.yandex.disk|Yandex.Disk]];​
 +  * etc.
 +
 +\\
 +
 +===== Is built-in data synchronizing planned for the future? =====
 +
 +No, for many reasons:
 +  * We are developing a mapping application,​ not a syncing application;​
 +  * It can be done using dedicated apps, we don't want to reinvent the wheel;
 +  * We'll never done it better that it's currently done by dedicated apps;
 +  * Based on the large number of Cloud providers, supporting only the main ones will require most of our time;
 +  * We try to make the application as much offline as possible;
 +  * We try not to rely on third party frameworks.
 +
 +\\
 +
 +===== What are all the Android Intents the application can handle? =====
 +
 +You can find a detailed list [[en:​help:​v2:​intents|here]].
  

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