[sticky] Please read before submitting issues
Posted: Wed May 14, 2014 2:43 pm
Thanks for your interest in our applications.
We are happy to help you concerning all your questions and issues, but:
- Be gentle, all threatening or non civic posts will be deleted;
- Make at least a small search in the forum or on the web to check if your question hasn't been already answered before;
- Make a clear description of your issue (the app and version you're using, error messages you get, exact step of the problem, etc), every piece of information is helping;
- If possible, send us pictures that show the problem and log files (either by email or from the application: main menu -> More -> Report errors);
- We cannot help if the problem is inside another application (like in the Play Store before or while installing the application).
Thank you.
We are happy to help you concerning all your questions and issues, but:
- Be gentle, all threatening or non civic posts will be deleted;
- Make at least a small search in the forum or on the web to check if your question hasn't been already answered before;
- Make a clear description of your issue (the app and version you're using, error messages you get, exact step of the problem, etc), every piece of information is helping;
- If possible, send us pictures that show the problem and log files (either by email or from the application: main menu -> More -> Report errors);
- We cannot help if the problem is inside another application (like in the Play Store before or while installing the application).
Thank you.