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en:help:faq [2019/07/24 11:17]
alpinequest
en:help:faq [2019/10/18 20:00] (current)
alpinequest
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 If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application,​ click on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "​Library"​ tab. If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application,​ click on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "​Library"​ tab.
  
-If you have purchased the application on our website using PayPal, install and activate the application [[https://​www.alpinequest.net/​en/​buy#​how_to_proceed|as explained here]] (skip the payment step). ​+If you have purchased the application on our website using PayPal, install and activate the application [[https://​www.alpinequest.net/​en/​buy#​how_to_proceed|as explained here]] (skip the payment step)
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 +To reuse the data from your old device, please see below. 
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 +\\ 
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 +===== I have a new device, how can I reuse all the data I have on my old device? ===== 
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 +The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[https://​www.alpinequest.net/​en/​help/​v2/​settings/​storage#​how_to_locate_the_application_folder|See here how to locate the application folder]]. 
 + 
 +  * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; 
 +  * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. 
 + 
 +After moving the application folder, be sure to correctly setup the application on your new device [[https://​www.alpinequest.net/​en/​help/​v2/​settings/​storage#​how_to_change_the_application_folder|as explained here]].
  
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   * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet. Internet is required when activating the application;​   * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet. Internet is required when activating the application;​
   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.
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