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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions | + | [[en: |
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+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are the differences between both versions? ===== | ||
+ | |||
+ | AlpineQuest | ||
+ | All differences are [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Does this application also work on an iPhone (IOS)? ===== | ||
+ | |||
+ | Unfortunately not, this application is only for Android devices.\\ | ||
+ | The reason is simple, the Android version does already take all of our time. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Where can I purchase the complete version of the application? | ||
+ | |||
+ | The complete (paid) version is currently available using those purchase methods: | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
+ | |||
+ | All those methods allow you to install the paid version on your new devices without paying again. However, when you choose a purchase method, you must stick to it. For example, if you purchase the paid version on the Google Play Store, you cannot install it from the Huawei AppGallery, | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to try the paid version? ===== | ||
+ | |||
+ | Yes.\\ | ||
+ | If you have tested the free [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have just purchased the application on the Play Store, but the download doesn' | ||
+ | |||
+ | This is an issue in the Google Play application and unfortunately there is nothing we can do. You just need to wait some time and the download will start. Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused. | ||
+ | |||
+ | If the problem persists, you can contact [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, can I install the complete version without paying again? ===== | ||
+ | |||
+ | Yes. | ||
+ | |||
+ | If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application, | ||
+ | |||
+ | If you have purchased the application on our website using PayPal, install and activate the application [[https:// | ||
+ | |||
+ | To reuse the data from your old device, please see below. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
+ | |||
+ | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: | ||
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
+ | |||
+ | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is is possible to transfer the application from one Google account to another? ===== | ||
+ | |||
+ | Unfortunately not. Google doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When trying to purchase the application, | ||
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | You must either use a VPN or [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | |||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
+ | |||
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
- | ==== What are the differences between both versions? ==== | + | Here are some example of applications you can use (we are not related to any of them): |
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
- | The Lite version is a free and time-unlimited application offering a subset of the complete version. | + | \\ |
- | Differences are [[http:// | + | ===== Is built-in data synchronizing planned for the future? ===== |
- | ==== Is it safe to remove | + | No, for many reasons: |
+ | * It can be done using dedicated apps, we don't want to reinvent | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks; | ||
+ | * We are developing a mapping application, | ||
- | Yes. It's even recommended so you don't start it by inadvertence, | + | \\ |
- | All your cached maps and saved landmarks are shared by both versions, and are not removed when you un-install any version. | + | ===== How can I manage my files from Android 11? ===== |
- | ===== Google Play and registration issues ===== | + | From Android 11, applications cannot access the folders |
- | ==== I have just purchased | + | [[https:// |
+ | [[https:// | ||
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | \\ |
- | Google Play will however remember that you have purchased | + | ===== How can I grant the "Allow all the time" location permission |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | The location permission "Allow all the time" is only needed by applications that start by themselves and want to use your exact GPS location, without you making a action. You should avoid installing applications that request this type of location permission. |
+ | AlpineQuest only needs your GPS location after you start it, and turn on real-time location or the track recorder. If the application is completely closed (no main activity, even in the background, no track recorder), there is no reason for it to use your GPS location. | ||
- | ==== I have bought | + | This is why the "Allow only while using the app" location permission is sufficient |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google | + | {{: |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | \\ |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought the application on our website, you just have to use your same activation e-mail to activate the application on your new device. | + | |
- | ==== I have used the same Google Account on my new phone/ | + | ===== How can I change |
- | Start the Google Play application | + | The application |
+ | Concerning the maps, each of them have their own policy. The default maps displays the names using the language of their respective countries. Other maps only use English or a specific language. Please see more details in the [[en: | ||
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== When and what for does the application use Internet? ===== |
+ | We do not use any third party libraries or any analytics framework. | ||
- | ==== I'm getting a "Not available in your country" | + | ^ Feature |
+ | | **On-demand maps** | ||
+ | | **DEM Elevations** | ||
+ | | **Add on-demand maps** | ||
+ | | **Add coordinate systems** | ||
+ | | **Search by name** | ||
+ | | **Auto-routing** | ||
+ | | **Push-settings** | ||
+ | | **Activation** | ||
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | \\ |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | You can find a detailed list [[en: | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought | + | ===== Are there bulk conversion tools for the files in the own app format? ===== |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet to register | + | Yes, the [[https:// |
+ | * apq2gpx (perl) by phkehl: https:// | ||
+ | * alp2gpx (python) by jachetto: https:// | ||
+ | \\ | ||
+ | \\ |