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en:help:faq [2020/05/30 10:35]
alpinequest
en:help:faq [2021/10/09 20:26]
alpinequest
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 +~~NOTOC~~
 +
 ====== AlpineQuest FAQ ====== ====== AlpineQuest FAQ ======
 +
 +[[en:​help:​faq#​what_are_the_differences_between_both_versions|What are the differences between both versions?​]]\\
 +[[en:​help:​faq#​does_this_application_also_work_on_an_iphone_ios|Does this application also work on an iPhone (IOS)?]]\\
 +[[en:​help:​faq#​i_have_just_purchased_the_application_on_the_play_store_but_the_download_doesn_t_start_or_fails|I have just purchased the application on the Play Store, but the download doesn'​t start or fails]]\\
 +[[en:​help:​faq#​i_have_a_new_device_can_i_install_the_complete_version_without_paying_again|I have a new device, can I install the complete version without paying again?]]\\
 +[[en:​help:​faq#​i_have_a_new_device_how_can_i_reuse_all_the_data_i_have_on_my_old_device|I have a new device, how can I reuse all the data I have on my old device?]]\\
 +[[en:​help:​faq#​i_want_to_re-install_the_complete_version_on_my_device_but_the_play_store_ask_me_to_pay_again|I want to re-install the complete version on my device but the Play Store ask me to pay again]]\\
 +[[en:​help:​faq#​is_is_possible_to_transfer_the_application_from_one_google_account_to_another|Is is possible to transfer the application from one Google account to another?​]]\\
 +[[en:​help:​faq#​when_trying_to_purchase_the_application_i_m_getting_the_message_not_available_in_your_country|When trying to purchase the application,​ I'm getting the message "Not available in your country"​]]\\
 +[[en:​help:​faq#​i_have_purchased_the_application_but_i_cannot_activate_it|I have purchased the application but I cannot activate it]]\\
 +[[en:​help:​faq#​when_is_the_application_making_sounds|When is the application making sounds?]]\\
 +[[en:​help:​faq#​how_to_backup_my_data|How to backup my data?]]\\
 +[[en:​help:​faq#​is_it_possible_to_automatically_synchronize_my_data_on_the_cloud|Is it possible to automatically synchronize my data on the Cloud?]]\\
 +[[en:​help:​faq#​is_built-in_data_synchronizing_planned_for_the_future|Is built-in data synchronizing planned for the future?]]\\
 +[[en:​help:​faq#​what_are_all_the_android_intents_the_application_can_handle|What are all the Android Intents the application can handle?]]\\
 +[[en:​help:​faq#​is_it_possible_to_try_the_paid_version|Is it possible to try the paid version?​]]\\
 +[[en:​help:​faq#​how_can_i_manage_my_files_on_android_11|How can I manage my files on Android 11?]]\\
 +[[en:​help:​faq#​how_can_i_change_the_language_of_the_application|How can I change the language of the application?​]]\\
  
 \\ \\
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 ===== What are the differences between both versions? ===== ===== What are the differences between both versions? =====
  
-AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version. +AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version.\\
 All differences are [[http://​www.alpinequest.net/​compare|listed here]]. All differences are [[http://​www.alpinequest.net/​compare|listed here]].
 +
 +\\
 +
 +===== Does this application also work on an iPhone (IOS)? =====
 +
 +Unfortunately not, this application is only for Android devices.\\
 +The reason is simple, the Android version does already take all our time.
  
 \\ \\
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 ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails ===== ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails =====
  
-This is Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].+This is an issue in the Google Play application ​and unfortunately there is nothing we can do. You just need to wait some time and the download will start. ​Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused. 
 + 
 +If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].
  
 \\ \\
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 \\ \\
  
-===== Is is possible to transfer the application from one Google account to another =====+===== Is is possible to transfer the application from one Google account to another=====
  
 Unfortunately not. Google doesn'​t allow it yet. Unfortunately not. Google doesn'​t allow it yet.
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   * Use proximity alerts. See [[en:​help:​v2:​landmarks:​proximity-alerts|here]].   * Use proximity alerts. See [[en:​help:​v2:​landmarks:​proximity-alerts|here]].
  
 +\\
 +
 +===== How to backup my data? =====
 +
 +The application saves all its data by default in its application folder. You can find how to [[en:​help:​v2:​settings:​storage#​how_to_locate_the_application_folder|locate this folder as explained here]].
 +
 +In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''"​**/​landmarks/​**"''​ folder that contains all your placemarks).
 +
 +Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable.
 +
 +You'll be able to restore it whenever you need, for example if you have a new device.
  
 \\ \\
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 No, for many reasons: No, for many reasons:
-  * We are developing a mapping application,​ not a syncing application;​ 
   * It can be done using dedicated apps, we don't want to reinvent the wheel;   * It can be done using dedicated apps, we don't want to reinvent the wheel;
   * We'll never done it better that it's currently done by dedicated apps;   * We'll never done it better that it's currently done by dedicated apps;
-  * Based on the large number of Cloud providers, ​supporting ​only the main ones will require ​most of our time;+  * Based on the large number of Cloud providers, only supporting ​the main ones will require ​a huge amount ​of time;
   * We try to make the application as much offline as possible;   * We try to make the application as much offline as possible;
-  * We try not to rely on third party frameworks.+  * We try not to rely on third party frameworks
 +  * We are developing a mapping application,​ not a syncing application.
  
 \\ \\
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 You can find a detailed list [[en:​help:​v2:​intents|here]]. You can find a detailed list [[en:​help:​v2:​intents|here]].
  
 +\\
 +
 +===== Is it possible to try the paid version? =====
 +
 +Yes.\\
 +If you have tested the free [[https://​play.google.com/​store/​apps/​details?​id=psyberia.alpinequest.free|Lite version]] and are not sure if you need the paid one, you [[https://​www.techbout.com/​try-paid-android-apps-free-google-play-6853/​|can try it as explained here]].
 +
 +\\
 +
 +===== How can I manage my files on Android 11? =====
 +
 +From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it.
 +
 +[[https://​support.google.com/​googleplay/​android-developer/​answer/​9956427?​hl=en#​zippy=%2Cpermitted-uses-of-the-all-files-access-permission|For a very limited type of applications]] (File managers and backup applications),​ Google can lift this restriction after a review process. However, those applications must apply for the review and must be updated, so it can take some time.
 +[[https://​www.reddit.com/​r/​Android/​comments/​j3zgmm/​managing_files_in_the_androiddata_folder_on/​|Here is more information on updated file managers]].
 +
 +\\
 +
 +===== How can I change the language of the application?​ =====
 +
 +The application itself (excluding the maps) does use the same language than the device. If it hasn't been translated in this language, English is used.\\
 +Concerning the maps, each of them have their own policy. The default maps displays the names using the language of their respective countries. Other maps only use English or a specific language. Please see more details in the [[en:​help:​v2:​maps#​maps_faq|Maps F.A.Q.]]
 +
 +\\

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