Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
Last revision Both sides next revision
en:help:faq [2019/07/23 17:27]
alpinequest
en:help:faq [2019/07/24 11:17]
alpinequest
Line 13: Line 13:
 ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails ===== ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails =====
  
-This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://​support.google.com/​googleplay/​|the Google Play support]].+This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].
  
 \\ \\
Line 34: Line 34:
   * You didn't cancel your order, asked for a refund or received an automated refund.   * You didn't cancel your order, asked for a refund or received an automated refund.
  
-If you have any doubt, ​you can send us your Google Play purchase order ID so we can check its status.+If you have any doubt, ​contact ​us by email with your Google Play purchase order ID so we can check its status.
  
 \\ \\
Line 58: Line 58:
 If you have purchased the application on our website with PayPal, you must [[https://​www.alpinequest.net/​en/​buy#​how_to_activate_your_alpinequest_copy|activate it]]. If you have purchased the application on our website with PayPal, you must [[https://​www.alpinequest.net/​en/​buy#​how_to_activate_your_alpinequest_copy|activate it]].
   * If the activation dialog shows "''​Locked by another device''",​ it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;   * If the activation dialog shows "''​Locked by another device''",​ it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;
-  * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet;+  * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet. Internet is required when activating the application;
   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.
  

Choose language:

Online help