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en:help:faq [2019/07/23 17:27]
alpinequest
en:help:faq [2019/07/23 17:43]
alpinequest
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   * You didn't cancel your order, asked for a refund or received an automated refund.   * You didn't cancel your order, asked for a refund or received an automated refund.
  
-If you have any doubt, ​you can send us your Google Play purchase order ID so we can check its status.+If you have any doubt, ​contact ​us by email with your Google Play purchase order ID so we can check its status.
  
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 If you have purchased the application on our website with PayPal, you must [[https://​www.alpinequest.net/​en/​buy#​how_to_activate_your_alpinequest_copy|activate it]]. If you have purchased the application on our website with PayPal, you must [[https://​www.alpinequest.net/​en/​buy#​how_to_activate_your_alpinequest_copy|activate it]].
   * If the activation dialog shows "''​Locked by another device''",​ it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;   * If the activation dialog shows "''​Locked by another device''",​ it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;
-  * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet;+  * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet. Internet is required when activating the application;
   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.
  

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