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en:help:faq [2019/07/23 17:15] – alpinequest | en:help:faq [2019/07/24 11:17] – alpinequest | ||
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===== I have just purchased the application on the Play Store, but the download doesn' | ===== I have just purchased the application on the Play Store, but the download doesn' | ||
- | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https:// | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https:// |
\\ | \\ | ||
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Be sure that: | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
* You are using the same Google account you used when you purchased the application; | * You are using the same Google account you used when you purchased the application; | ||
* You didn't cancel your order, asked for a refund or received an automated refund. | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | If you have any doubt, | + | If you have any doubt, |
\\ | \\ | ||
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If you have purchased the application on our website with PayPal, you must [[https:// | If you have purchased the application on our website with PayPal, you must [[https:// | ||
* If the activation dialog shows "'' | * If the activation dialog shows "'' | ||
- | * If the activation dialog shows "'' | + | * If the activation dialog shows "'' |
* If the activation dialog shows "'' | * If the activation dialog shows "'' | ||