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en:help:faq [2019/07/23 17:15] – alpinequest | en:help:faq [2021/10/11 20:16] – [How can I change the language of the application?] alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
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===== What are the differences between both versions? ===== | ===== What are the differences between both versions? ===== | ||
- | AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version. | + | AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version.\\ |
All differences are [[http:// | All differences are [[http:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Does this application also work on an iPhone (IOS)? ===== | ||
+ | |||
+ | Unfortunately not, this application is only for Android devices.\\ | ||
+ | The reason is simple, the Android version does already take all our time. | ||
\\ | \\ | ||
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===== I have just purchased the application on the Play Store, but the download doesn' | ===== I have just purchased the application on the Play Store, but the download doesn' | ||
- | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https:// | + | This is an issue in the Google Play application |
+ | |||
+ | If the problem persists, you can contact [[https:// | ||
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If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application, | If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application, | ||
- | If you have purchased the application on our website using PayPal, install and activate the application [[https:// | + | If you have purchased the application on our website using PayPal, install and activate the application [[https:// |
+ | |||
+ | To reuse the data from your old device, please see below. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
+ | |||
+ | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: | ||
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
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Be sure that: | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
* You are using the same Google account you used when you purchased the application; | * You are using the same Google account you used when you purchased the application; | ||
* You didn't cancel your order, asked for a refund or received an automated refund. | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | If you have any doubt, | + | If you have any doubt, |
\\ | \\ | ||
- | ===== Is is possible to transfer the application from one Google account to another ===== | + | ===== Is is possible to transfer the application from one Google account to another? ===== |
Unfortunately not. Google doesn' | Unfortunately not. Google doesn' | ||
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It means you're currently located in a country where the Play Store doesn' | It means you're currently located in a country where the Play Store doesn' | ||
- | You must either use a VPN or purchase the application | + | You must either use a VPN or [[https:// |
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If you have purchased the application on our website with PayPal, you must [[https:// | If you have purchased the application on our website with PayPal, you must [[https:// | ||
* If the activation dialog shows "'' | * If the activation dialog shows "'' | ||
- | * If the activation dialog shows "'' | + | * If the activation dialog shows "'' |
* If the activation dialog shows "'' | * If the activation dialog shows "'' | ||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is built-in data synchronizing planned for the future? ===== | ||
+ | |||
+ | No, for many reasons: | ||
+ | * It can be done using dedicated apps, we don't want to reinvent the wheel; | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks; | ||
+ | * We are developing a mapping application, | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | |||
+ | You can find a detailed list [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to try the paid version? ===== | ||
+ | |||
+ | Yes.\\ | ||
+ | If you have tested the free [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I manage my files on Android 11? ===== | ||
+ | |||
+ | From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it. | ||
+ | |||
+ | [[https:// | ||
+ | [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I change the language of the application? | ||
+ | |||
+ | The application itself (excluding the maps) does use the same language than the device. If it hasn't been translated in this language, English is used. [[https:// | ||
+ | Concerning the maps, each of them have their own policy. The default maps displays the names using the language of their respective countries. Other maps only use English or a specific language. Please see more details in the [[en: | ||
+ | |||
+ | \\ |