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[fixed] Reinstall offline maps+ fails to activate previously bought features

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Tired&Weary
Posts: 2
Joined: Thu Nov 04, 2021 8:24 am

[fixed] Reinstall offline maps+ fails to activate previously bought features

Post by Tired&Weary »

Previously purchased the addon features of 'Elevation Data' and 'JPG/PNG Calibration Support'. After re-install of OfflineMaps+ from Play Store, these features are not present. The icon next to the features is grey in both instances, as opposed to the expected green. However, on pressing the 'i' icon next to the features, information is given on purchase date and an id showing a #GPA number - which I assume it's the license for these features. No cost is shown against these features as I assume the system knows they have been purchased already. Anyone know how to resolve please?
Psyberia-Support
Site Admin
Posts: 6406
Joined: Wed Apr 14, 2010 9:41 pm

Re: Reinstall offline maps+ fails to activate previously bought features

Post by Psyberia-Support »

Hi and thank you for your support, sorry for the troubles,
After restarting the application, and displaying the "Get more features!" page, can you make an error report from the application so I can have a better idea of what's going on? (main menu -> More -> Report errors).
If the application does display a purchase date and number, then it means it's aware of your purchases.
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Tired&Weary
Posts: 2
Joined: Thu Nov 04, 2021 8:24 am

Re: Reinstall offline maps+ fails to activate previously bought features

Post by Tired&Weary »

Now resolved by Psyberia support - very quick support as well!
Fixed in beta version and apparently new version should be available on Google Play Store very soon.
Great!
Psyberia-Support
Site Admin
Posts: 6406
Joined: Wed Apr 14, 2010 9:41 pm

Re: Reinstall offline maps+ fails to activate previously bought features

Post by Psyberia-Support »

Thank you for your help and feedback on this problem.
Version 3.8c is now available on the Play Store and fixes this problem.
Sorry for the troubles.
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