Keypad does not appear

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marcs
Posts: 55
Joined: Sun Aug 02, 2015 3:58 pm

Keypad does not appear

Post by marcs » Mon Sep 09, 2019 2:40 pm

Hello,

When I need to type a few letters in Alpinequest, the keypad sometimes does not appear.
It happened to me when I wanted to save a recorded track and give it a name, and also when I created a waypoint and wanted to give it a name.
The cursor is in the name field, but the keypad is not present. All other buttons work fine.

Restarting the app usually solve the problem temporarily, but it is not always necessary.

I use a Xiaomi Redmi 6.

Best regards,

Psyberia-Support
Site Admin
Posts: 3841
Joined: Wed Apr 14, 2010 9:41 pm

Re: Keypad does not appear

Post by Psyberia-Support » Mon Sep 09, 2019 7:37 pm

Hi again,
Thanks for the report
Do you have any of the settings "Display over lockscreen" or "Screen always on" activated?
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marcs
Posts: 55
Joined: Sun Aug 02, 2015 3:58 pm

Re: Keypad does not appear

Post by marcs » Tue Sep 10, 2019 6:22 am

Yes, display over lockscreen ("déverrouillage non requis") is activated.

marcs
Posts: 55
Joined: Sun Aug 02, 2015 3:58 pm

Re: Keypad does not appear

Post by marcs » Tue Sep 10, 2019 11:12 am

I could reproduce the bug with the hints you gave: when I get to alpinequest via the display over lockscreen feature, then there is no keypad when I create a point.
So a workaround is not to use this feature when text needs to be typed.
Thanks

Psyberia-Support
Site Admin
Posts: 3841
Joined: Wed Apr 14, 2010 9:41 pm

Re: Keypad does not appear

Post by Psyberia-Support » Wed Sep 11, 2019 11:05 am

Hi again,
Yes this problem has been reported by some users but only on some particular devices (all my test devices work great).
Right now unfortunately I have not found any fix for those devices.
Can I ask you what is your Android version? (The other device is a Nokia 8 with Android 9).
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marcs
Posts: 55
Joined: Sun Aug 02, 2015 3:58 pm

Re: Keypad does not appear

Post by marcs » Wed Sep 11, 2019 11:22 am

It's a Xiaomi Redmi 6 with Android 8.1.0 011019
and MIUI 10.3.6

Psyberia-Support
Site Admin
Posts: 3841
Joined: Wed Apr 14, 2010 9:41 pm

Re: Keypad does not appear

Post by Psyberia-Support » Wed Sep 11, 2019 8:36 pm

Thanks, I'll keep investigating.
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ds47uk
Posts: 82
Joined: Sat May 04, 2013 8:40 am
Location: Durham, UK

Re: Keypad does not appear

Post by ds47uk » Fri Sep 27, 2019 7:38 am

Just for the record I have always had this problem with Samsung Galaxy Tab S2 using Android 7.0.
It always works OK after restarting the app.

pinkyperk
Posts: 38
Joined: Tue Dec 04, 2012 4:57 pm

Re: Keypad does not appear

Post by pinkyperk » Thu Oct 17, 2019 7:12 pm

I had the same problem. Using Xiaomi pocophone and previously Redmi. But I found this was due to being logged out of the phone. If you log in again with fingerprint or pin code then keyboard is accessible again, so by this means although a little cumbersome, I can overcome problem and be able to name and save tracks etc.

Psyberia-Support
Site Admin
Posts: 3841
Joined: Wed Apr 14, 2010 9:41 pm

Re: Keypad does not appear

Post by Psyberia-Support » Tue Oct 22, 2019 1:23 pm

Hi,
I've been able to test the application on a Pocophone and reproduced the error. I've tried various things but unfortunately it seems that the MIUI keyboard cannot be displayed if the device is locked. It may also be the case for other keyboards.

So if the keyboard doesn't appear when the application is displayed over the keyguard (option "Display over keyguard" enabled), you must first unlock your device.

Right now this is the only solution.
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